Legal

Privacy policy

Last updated: [date]

Draft. This policy describes how the Ride apps work today. Fill in the bracketed company details and have it reviewed by a lawyer before launch.

This policy explains how [Company legal name] ("Ride", "we") handles personal data when you use the Ride customer app, the Ride Captain app and this website. We process personal data under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Data we collect

Customers

  • Mobile number, used to log in with a one-time password (OTP).
  • Pickup and drop locations, the route, fare and status of each ride.
  • Your device location while the app is open, to set the pickup point.
  • Ratings and comments you give, and SOS alerts you raise.
  • Payment status and the payment reference from our payment partner. We do not store card, UPI PIN or bank login details.

Captains, in addition:

  • Name, photo, vehicle details and registration number.
  • Copies of the driving licence, vehicle RC and insurance, for verification.
  • Live location while online and during a trip, to send ride requests and show your position to the customer.
  • Earnings, wallet transactions and the bank account or UPI ID you add for payouts.

We do not collect Aadhaar numbers.

2. Why we use it

  • To log you in and keep your account secure.
  • To match riders with nearby captains, show fares, routes and live tracking.
  • To process payments, refunds and captain payouts.
  • To verify captains and keep trips safe, including responding to SOS alerts and complaints.
  • To meet legal obligations and respond to lawful requests from authorities.

3. Who we share it with

  • The other party on your trip. Customers see the captain's name, photo, vehicle and live location. Captains see the customer's pickup and drop.
  • Service providers that run parts of the service for us: our SMS provider (to send OTPs), our payment gateway (to take payments and pay out), map and address-search services, and our hosting provider.
  • Authorities, when required by law or to protect someone's safety.

We do not sell personal data.

4. How long we keep it

We keep account and ride records while your account is active and for [period] afterwards for tax, accounting and dispute purposes. Captain documents are kept while the captain is active and for [period] afterwards. Live location of captains is held only as the latest position and is removed when the captain goes offline.

5. Your rights

You can ask to access, correct or erase your personal data, withdraw consent, or name someone to exercise these rights for you. Write to the grievance officer below. Some data may be kept where the law requires it.

6. Security

Data is sent over encrypted connections. OTPs are stored only as one-way hashes and expire in minutes. Captain documents are stored privately and are visible only to our review team.

7. Children

Accounts are for people aged 18 and over. Minors may ride only with a parent or guardian who holds the account.

8. Grievance officer

[Name]
[Company legal name], [Registered address]
Email: grievance@example.com

9. Changes

We will post changes on this page and update the date above. For important changes we will also tell you in the app.